Delivery

Pre-orders, made to order & Phone Cases…

Any products in the same order as Pre Orders or made to order will be shipped together when ready, as you have paid one shipping charge. If you would like other items before the Pre Orders are ready, please order them separately.

Phone cases are made to order and will aim to be dispatched within 2-5 working days, these are shipped directly to you from my U.K. based manufacturer and may arrive at a different time than the rest of your order. These will not be in my branded packaging however, this process eliminates a drop-off point making it more environmentally friendly plus you receive your case quicker. Occasionally made to order clothing items will be sent directly to you from my other U.K. based manufacturer- again this is just to speed things up! Please note working days do not include bank holidays or weekends.

U.K delivery…

Orders aim to be dispatched in 2-5 working days with your selected shipping method. Standard delivery is Royal Mail 2nd class. I also offer 1st Class and Royal Mail Tracked 24.

Please note on product launches/sale periods dispatch time may take longer - I will aim to get your order out as fast as possible in the usual timeframe but in busy periods it isn’t always possible with it just being me!

Rest of the world…

I offer International Tracked delivery. 5-14 working days.

Please note: It is the responsibility of the customer to cover the cost of any additional customs charges for overseas orders placed. Once items have been dispatched, I am unable to control or predict what these fees might be, as this depends on the country being shipped to.

When to contact me if your order hasn’t arrived…

U.K 14 working days from expected delivery. International 30 working days from expected delivery.

Please note that if you do not order with tracking, I cannot be held responsible for any lost items, nor replace them free of charge. However, do send me an email at hello@mollyclairdesign.co.uk if you believe your order is lost as I can contact Royal Mail on your behalf for further information.